RETURN POLICY

DISPATCH

 

Once an order has been made and funds have been received we aim to dispatch your products the following day.


 

DELIVERY TIME

 

We use Royal Mail First Class delivery service for the UK. We aim to deliver your products to your door within 5 working days from date of purchase.

 

We use Royal Mail International standard delivery service for the rest of Europe. We aim to deliver your products to your door within 7 working days from date of pruchase.


 

ORDER CANCELLATIONS

 

If you no longer wish to receive delivery of your order, we are able to cancel orders for non-personalised items on your behalf, providing the order has not been prepared for despatch. 
With the exception of personalised items, you may cancel your order within 28 days of receiving the goods and return the items within it to us to receive a full refund. 


 

CHANGE OF DELIVERY ADDRESS

 

We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch. Please email us at hello@wefofo.com  if you wish to amend the delivery address for your order.


 

RETURNS AND REFUNDS

 

Faulty or Damaged items:

 

If any of the items in your order are faulty or damaged, please contact us within 14 days of your order being delivered. Depending on what part of the product is faulty or damaged we will ask you to return the item and we will send you a replacement.

 

To allow us to process your return, please include a copy of your order confirmation email. If you no longer have it, please include your name, order number and contact details.


 

Unwanted items:

 

Unfortunately, we do not currently offer free of charge returns for unwanted items. But if you change your mind about any of the items in your order, you can return them to us within 30 days of your order being delivered for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To allow us to process your return, please include a copy of your order confirmation email. If you no longer have it, please include your name, order number and contact details.


 

RETURN ADDRESS

 

Wefofo (COSMONAUTE LTD)

41 Lariat Apartments

36 Cable Walk

London

 

©Cosmonaute Ltd